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If you are experiencing difficulties with our software, or have a question about a product you have already purchased, our technical support representatives can help. To expedite this process, please have the following information available before contacting ISC:
- Your name, organization, and phone number
- The ISC product name, version, and serial number
- Your platform (relevant hardware/operating system information)
You may contact technical support by phone Monday through Friday from 8:30 am to 5:00 pm Central time: (708) 445-9415. You may also contact technical support after business hours by sending a message to “tech at infoseccorp.com”
Technical Support Policy
Technical support (including free upgrades) for an ISC product is normally provided for a period of one year commencing on your purchase date as part of our standard licensing agreement.
This standard 1-year technical support period can be extended by purchasing a renewable maintenance contract. Annual maintenance agreements ensure continued access to technical support and software updates.